free shipping on orders over $70 (48 contiguous states only)
shipping and returns
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We ship to all 50 states. Alaska, Hawaii, and Puerto Rico carry a $15 shipping surcharge because of how the carriers price those lanes. We don't ship internationally (yet—if you’re from around the world, reach out to us and we’ll figure something out).
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We pack and ship within 1–2 business days. Orders placed Friday through Sunday go out Monday.
Everything ships with tracking. Most orders arrive in 2–5 business days. You'll get a tracking number by email the moment your box leaves Bellville.
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A shipping box holds four 4-packs — sixteen cans. That's a carrier limit, not ours. Order more than that and your order ships in multiple boxes, which may arrive on different days. Every box is tracked, and your confirmation email lists all of them.
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KINRO is made with live cultures. Cultures don't love sitting in a delivery truck in August.
From June through September, we hold shipments to the hottest destinations until we can get them moving early in the week, so nothing sits in a facility over a weekend. This can add a day or two. We'd rather your KINRO show up a day late and alive.
Refrigerate your KINRO when it arrives. It's stable at room temperature, but it's better cold, and cold keeps the cultures happiest.
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info@getkinro.com
We reserve the right to ask for proof of purchase and to decline requests where we think the policy is being worked rather than used. This has never come up. We'd like to keep it that way.
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Cancel, skip, pause, or change your delivery date any time from your account. No phone call, no retention script, no "are you sure" three times.
Changes need to land at least 3 days before your next charge. After that the order's already packed.
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Every order includes $100 of carrier insurance. If tracking says delivered and it isn't there, give it 24 hours — packages get marked early more often than you'd think — then email us and we'll sort it out. If it's genuinely lost, we'll reship it.
Check your address at checkout. Once a box is moving we can't redirect it.
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The short version
We don't take returns. We fix problems.
Why?
KINRO is a food product with live cultures in it. Once a case leaves our hands we can't legally sell it to anyone else, so shipping it back to us helps nobody — it just costs you a trip to the post office and costs us a box we have to destroy.
So we skip that part. If something's wrong, we make it right without asking you to ship anything anywhere.
If your order shows up damaged: Cans dent. Boxes get dropped. It happens. Email us at info@getkinro.com within 14 days of delivery with your order number and a photo of the damage. We'll send a replacement or refund that portion of your order, your call. Keep the damaged cans — don't ship them back.
If a can is leaking, split, or bulging, don't drink it. Photograph it, bin it, and tell us. We track every one of these against the batch code.
If you just don't like it, fair enough. It's a fermented sports drink; it isn't for everyone.
Email us within 30 days of your first order and we'll refund it, shipping included. We ask two things: give it a fair shot cold, and tell us what didn't work. We read every one of these.
This one's for first-time orders, one per household. After that you know what you're buying.
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Email us with your order number. We'll ship the right thing at our cost, and you keep whatever we sent by mistake.
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Guarantees apply to orders placed at getkinro.com. For KINRO bought at a store or race, talk to the retailer first; if you can't, come to us and we'll help.
The 30-day satisfaction refund is limited to a customer's first order, one per household.
Damage and defect claims stay open for the printed shelf life of the product.
We may change these terms. Changes don't apply retroactively to orders already placed.